Thank you. This situation is difficult. Although you had a right to cancel the agreement within 14 days (and you did from what you say) you cannot evidence that you did and of course the company will deny it. The Consumer Contracts Regulations which give you a right to cancel within 14 days provide that where you cancel it is for you to show that you did cancel. Your word that you did could well not be sufficient on its own however credible you are as a witness in this respect.
It would clearly be helpful if you could find that you did in fact given them a written notice of you wish to cancel. For example if you found that you did in fact complete the small notice of cancellation on the back of the order form and send it back to them. If you cannot find that you did then you may have some difficulty in these circumstances.
I was hoping you might tell me that they had not contacted you since you signed the agreement and on that basis you could claim that they were in breach of contract for not performing the service in a reasonable time but I see that they did contact you to carry out a survey so this is not possible either.
If you cannot find that you did in fact cancel in writing then the only approach I can see you have open to you is to advise them (in writing that they are in breach of the Consumer Protection from Unfair Trading (Amendment) Regulations 2013 by virtue of their aggresive sales tactics which is a prohibited practice under the Consumer Protection from
Unfair Trading Regulations 2008 and as such you reserve your right to claim damages under regulatio 27J of the Consumer Protection from Unfair Trading (Amendment)
Regulations 2013. You will need to be specific about precisely what the salesmand did and said and if it is the case that you have medical evidence from your GP in respedct of the counseeling and anxiety that you suffer from and which the actions of the salesman exacerbated. You can consider advising that if they continue to pursue you for a contract which you cancelled within the period you had a right to cancel under you will make a counter claim for damages for alarm, distress, physical discomfort or inconvenience and financial loss which you would not have otherwise incurred but for the aggressive sales tactics under this regulation.
My hope would be that given the amount involved your above threat will be sufficient to make them consider whether they wish to back off. If not and they do pursue you in the county court you can consider a counterclaim under the above regulations.
Does the above answer all your questions? If it does, I should be very grateful if you would kindly take a moment to click a rating for my service to you today. Your feedback is important to me. If there is anything else I can help with please reply back to me though