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Hello my name is ***** ***** I will help you with this.
Did you get a quote before the 14 days?
Ok - but they changed it? Do their terms allow them to change it?
Who changed the spec - you or them?
Thanks. In that case you are entitled to 14 days from the final spec. If they refuse then you can issue proceedings for your deposit back,
You need to write and set out your losses and request a refund within 14 days or say will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Correct. So just refuse to pay
Does that clarify?
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