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Hello David - for background who exactly is the pension service provider and this has been going on since Feb is this correct?
Thank you. I apologise for the delay in getting back to you. I have had clients all day.
I’m not certain what question you are asking here but I agree with you that the pension should be backdated (if they are going to allow early release) to when you made the application if all the delays have been pursuant to their shambolic (it seems) paperwork.
However if they won’t do that, then you are faced with making a formal complaint to the Pension Ombudsman. To be honest, I think you actually have a complaint to make to the Ombudsman now in view of the protracted delay in dealing with this.
I wouldn’t rely on email. I would put it on paper in an envelope with a stamp on. Send it by recorded delivery and then, they cannot deny having received the correspondence.
Here is the Pensions Ombudsman
Before you go (you can come back at any time), please don’t forget to use the rating service because that gives me credit. It doesn’t just give me a pat on the head! The thread remains open. We can still exchange emails.