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Hello my name is ***** ***** I will help you with this.
You can't cash it, that would be illegal.
Send it to your insurers. They are entitled to the payment.
Can I clarify anything for you about this today please?
If not, I would appreciate a 5 star rating for my answer. Thanks!
Ok. You still need to send it to them. You are not entitled to the payment.
The insurers paid - this means they own your car.
They will resolve the matter with the company.
Does that clarify?