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Hello my name is ***** ***** I will help you.
What type of tenancy do they have please?
Ok. Did partner give notice before or after Protection?
Have you served written notice?
Was notice served before or after?
protection of deposit that is......
the bad news is that you can’t jut give written notice, it need to be a prescribed format.
The law says you have to protect the deposit before giving notice. If not, the notice is invalid.
It seems that notice may not have been served before it was protected. Even if it was you still have a problem. Your notice is not valid.
The law says you must give two months notice.
I realise they are now on a monthly tenancy but the law says you still must give them two months notice.
So you have not given valid notice.
You need to do it in the prescribed Format and give two months notice.
I am sorry if this is not the answer you want, nor the one I want to give you, but I have a duty to be honest.
Can I clarify anything for you about this today please?