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Hello Mark my name is ***** ***** I will help you.
What is it you want to ask me about this today please?
Yes, you have repeated the background. But you haven’t asked me a question or said what you want to achieve?
Just to be clear, it’s now been listed for trial?
What did you pay the £350 for?
They can’t claim legal fees, even if you lose. That’s the whole point of a small claim.
But no, you have not been unreasonable bringing the claim. I think you have a good, arguable case.
They provided you the link for car hire, they would have had a commission for it.
Can I clairfy anything for you about this today please?