Thank you. If you bought the item in person, there would be no automatic right to a refund and your rights to expect that will depend on two things: the seller’s own returns policy, or whether the item had an issue.
The first way to return it is if the seller provided its own returns policy. This is voluntary and it will depend on what you were promised at the time of purchase. There is no requirement for them to have told you there are no refunds because in the absence of any evidence to the contrary it is assumed that would be the case. So if they did not have a refunds policy or made any specific promises for a refund, you cannot force them to accept it back.
The other way is to show that the item did not meet the legal criteria defined in law. When a consumer makes a purchase from a business seller, they have certain 'statutory' rights under the Consumer Rights Act 2015, which states that the goods must be:
· of satisfactory quality – they must not be faulty or damaged when received
· as described – they must match any description given at the time of purchase
· fit for purpose – they should be fit for the purpose they are supplied for
Unless there was actually something wrong with the item which made it unusable, rather than it not being the right fit, you are unlikely to be able to argue that it does not meet the above criteria. In these circumstances you can only go back to the first option and rely on the seller’s own returns policy, which they are not obliged to provide.
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