Thank you. The main issue here is what is understood to be ‘pro rata’. That does mean in proportion, but in proportion to what exactly? It is not necessarily in proportion of the time that has elapsed and it could be referenced to many other things, such as the work undertaken, the cost of materials and labour used up to date, etc.
Therefore, as you can see simply being told it was going to be a pro-rata return does not automatically mean that you simply look at the time you stopped and then compare it to the overall duration of the treatment, then use that to calculate the costs due back.
Also this was unlikely to be a binding offer, in a sense that it would not have been a contractual agreement of a specific refund. It would be difficult to argue that in the circumstances and together with the above factors, it can end up being a risky claim.
Saying that, any claim would go in the small claims court, and the fees for making it would be quite low, plus even if you lost you would not be responsible for the other side’s legal costs, which means you could consider going down that route anyway and trying your luck. Making a claim could actually prompt them to consider compensating you more just so they do not have to deal with you and defend your claim.
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