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Hello my name is ***** ***** I will help you.
Have you written to head office yet please?
Ok. When you say 3G I assume you mean Three. Write to them at:
Three Customer Complaints Hutchison 3G UK Ltd. PO Box 333 Glasgow G2 9AG
They will investigate the matter and report back to you.
If they do not uphold your complaint you can then go to the ombudman. They offer a free, independent service at
That should resolve the matter for you.
Can I clarify anything for you about this today, please?
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