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Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 5868
Experience:  Solicitor
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I’ve been a 3G customer for more than 10 years with no late

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Hi
I’ve been a 3G customer for more than 10 years with no late payments But from June until October I had 4 late payment notices in my credit report from 3G I tried calling them and explaining my situation but they said there is no way they can remove it from my credit report and this is really affecting my life is there anyway that can be sorted legally as I have been out of the country durian that time and gone through an operation?
Please help

Hello my name is ***** ***** I will help you.

Have you written to head office yet please?

Customer: replied 1 month ago.
Not yet

Ok. When you say 3G I assume you mean Three. Write to them at:

Three Customer Complaints
Hutchison 3G UK Ltd.
PO Box 333
Glasgow
G2 9AG

They will investigate the matter and report back to you.

If they do not uphold your complaint you can then go to the ombudman. They offer a free, independent service at

https://www.ombudsman-services.org/sectors/communications/complain-now

That should resolve the matter for you.

Can I clarify anything for you about this today, please?

If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.

Jamie-Law and 2 other Law Specialists are ready to help you
Customer: replied 1 month ago.
Great hope they can solve my problem