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What are you hoping to achieve?
Are they threatening to deduct from your account?
Yes, and you cannot force them to respond and certainly not to respond satisfactorily.
if they won't raise an invoice then you cannot pay it.
You can pay the sum you believe you owe and move suppliers.
Ultimately you cannot force them to engage though. In the end they would have to sue to get this sum of money and then they will have to prove what they allege
But in the meantime you need to be reasonable by making offers.
Can I clarify anything for you?