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Have they said this type of issue is not covered by them?
Thank you. They are correct that you still have rights under the CRA. Whether they have a duty to cover you themselves though will depend on what the issue is and if it was indeed a pre-existing problem. This can be difficult to determine sometimes and they do say it will come down to an independent garage’s opinion (how independent these are can sometimes be questionable as they do know each other from time to time or are willing to work to each others’ requests).
So if you wanted to pursue the dealer you still can - this is a statutory right. If the dealer declines you can still pursue them legally if needed. I would your stronger rights are against the dealer.
You can still put pressure on the warranty company. They may just be palming you off so that you claim from someone else, just because you still can. If they are adamant that they will not assist with this then you may as well go for the dealer and if that does not resolve the issue - you will then have two potential claims you can make - one against them and one against the warranty company - both are separate and arise out of separate legal rights but will both aim to get to the same outcome - fixing the car.
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not always, unfortunately...but of course do get back to me if needed