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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5630
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot play bunt discs from my iMac on my b&o 9000 cd pl

Customer Question

I cannot play bunt discs from my iMac on my b&o 9000 cd player
Submitted: 3 years ago.
Category: Mac
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, which application you are using to burn the CDs?
Customer: replied 3 years ago.

application in i tunes

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Once it has started, I can verify that all is setup correctly in iTunes.

Customer: replied 3 years ago.

yes but bear with me as my response is rather slow

Expert:  Jason Jones replied 3 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=844a7df5-60c3-4261-9c6e-76ea954677db


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=844a7df5-60c3-4261-9c6e-76ea954677db

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

safari/yahoo

Expert:  Jason Jones replied 3 years ago.
Thank you.

After you download the file, you must run it.

Let's try another option.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

can not find down loaded file, looked in finder where down loads usually go but can't find what could i be doing wrong?

Expert:  Jason Jones replied 3 years ago.


Hello Derek,

I am not sure what is going on.

In Safari, after you go to that link, you should click the "Join Session" button. Then a file will download, so you should open the Downloads window and double click the Elsinore... file, allowing it to run.

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