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Ask Cris Your Own Question

Cris
Cris, Mac Genius
Category: Mac
Satisfied Customers: 5879
Experience:  4 years Mac Specialist, Apple Certified.
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i cant get my phone on

Customer Question

i can't get my phone on
Submitted: 3 years ago.
Category: Mac
Expert:  Cris replied 3 years ago.
Hi,

Thanks for using JustAnswer.com to ask your question, I am Cris.

Can you elaborate a little more on your issue, have you recently done a upgrade?

Is this a new phone? Are the keys not typing when you press them?
Customer: replied 3 years ago.

no i went into voice activation and since then all it does is talk to me but i can't get into my phone it won't accept my pass word

Expert:  Cris replied 3 years ago.
OK, so you are not able to log into the phone with your Pin.

Have you restarted your iPhone?
Customer: replied 3 years ago.

yes

Expert:  Cris replied 3 years ago.
The only viable option you have then is to reset your phone to factory settings. Without the ability to type in the code you will not be able to log into the phone.

Do you backup your iPhone to iCloud?
Customer: replied 3 years ago.

yes

Expert:  Cris replied 3 years ago.
Excellent,

What you can do is plug the phone to your PC with iTunes via the USB cable.

Select your iPhone, iPad, or iPod touch when it appears in iTunes. Select the Summary tab, and click the Restore button.

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The phone will restore to factory settings and restart. Then it will boot up and prompt you to setup the phone. Log into your Apple ID when prompted for with iCloud. Once you do the phone will restore from your last iCloud backup.

Let me know if you have any further questions BEFORE selecting any negative rating. I will answer your follow ups.
Expert:  Cris replied 3 years ago.
How did you make out?
Expert:  Cris replied 3 years ago.
Hi David,

I'm just following up with you to see how everything is going. Did my answer help?

If in the future you have any further questions please save my site profile. So you can reach me directly.

www.ITCrisAnswers.com


Let me know,
Cris

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