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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37865
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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i updated my ipad now it wont let me on it say ipad password

Customer Question

i updated my ipad now it wont let me on it say ipad password XXXXX i never had
Submitted: 4 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 4 years ago.

Hello Fiona! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please let me know what kind of password XXXXX iPad is asking for, such as the 4-digt passcode, or email password, or wireless/wi-fi password, etc.?

Edit: It looks like you are away; please reply back when you are available to continue. Thank you,

Customer: replied 4 years ago.

IT JUST SAYS ENTER A PASSCODE

Expert:  Viet - Mac Tech replied 4 years ago.

Thank you. So you cannot open anything on the iPad at all. Please try the following:

  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes program on your computer (make sure you iTunes program is up to date.)
    http://www.apple.com/itunes/download/
  • On the iPad, press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPad in recovery mode.
  • Click OK or Restore.

 

 

Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if you need. Thank you very much.

Customer: replied 4 years ago.

STILL DIDNT WORK


 

Expert:  Viet - Mac Tech replied 4 years ago.

I'm sorry, when you try my suggestion, what happens? Does it show the recovery mode? Are you stuck at any step?

 

Thank you,

Customer: replied 4 years ago.

JUST A WE LINE AND ITUNES ON SCREEN IN BLUE


 

Expert:  Viet - Mac Tech replied 4 years ago.

Do you have the latest iTunes program version installed on your computer?

http://www.apple.com/itunes/download/

Can you make sure you follow the same steps in the video below:

http://www.youtube.com/watch?v=x6FSHAp6fvk

 

Please select the option to set up as new... if prompted.


Please let me know if there is still any issue.

 

Edit: Do you still need help? Please reply. Thank you,

Customer: replied 4 years ago.

still asking for passcode

Expert:  Viet - Mac Tech replied 4 years ago.
I'm sorry, when you try my suggestion, do you see the option to set up the iPad as new...? Thank you
Customer: replied 4 years ago.

no it justr says ipad disabled

Expert:  Viet - Mac Tech replied 4 years ago.
When you do the following:

  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes program on your computer
  • On the iPad, press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPad in recovery mode.

 

Does the iTunes program on your computer show anything at all? Thank you
Customer: replied 4 years ago.

no nothing


 

Expert:  Viet - Mac Tech replied 4 years ago.

Sorry, I'm not sure if you have done the steps correctly, but does the iTunes program detect your iPad when it's connected to the computer?

 

Also, do you have windows or mac computer?

 

If you connect a USB drive to your computer, does it work?


Thank you,

Customer: replied 4 years ago.

windows ye it shows whats on video

Expert:  Viet - Mac Tech replied 4 years ago.
What video?

If you connect a USB drive to your computer, does it work?


Thank you,

Customer: replied 4 years ago.

the vidoe it shows on utbe to d o it

Expert:  Viet - Mac Tech replied 4 years ago.

OK, so nothing happens on the iTunes program on the computer at all?

If you connect a USB drive to your computer, does it work?

 

Do you see the iPad shows under Devices on the left in iTunes program on the computer?


Thank you,

Customer: replied 4 years ago.

no

Expert:  Viet - Mac Tech replied 4 years ago.

No to which question? Please answer all.

1. Does anything happen on the iTunes program on the computer at all when trying those steps?

 

2. If you connect a USB drive to your computer, does it work?

 

3. Do you see the iPad shows under Devices on the left in iTunes program on the computer?


Thank you,

Customer: replied 4 years ago.

hi just keeps coming up i pad disabled

Expert:  Viet - Mac Tech replied 3 years ago.

I'm sorry, can you please answer all 3 questions above?

 

Can you go to Start, control panel, programs, programs and features, then uninstall the iTunes program

 

, then restart the computer, then download and install the latest iTunes program at the website below:

 

http://www.apple.com/itunes/download/

 

Thank you,