Hello Fiona! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Can you please let me know what kind of password XXXXX iPad is asking for, such as the 4-digt passcode, or email password, or wireless/wi-fi password, etc.?Edit: It looks like you are away; please reply back when you are available to continue. Thank you,
IT JUST SAYS ENTER A PASSCODE
Thank you. So you cannot open anything on the iPad at all. Please try the following:
Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if you need. Thank you very much.
STILL DIDNT WORK
I'm sorry, when you try my suggestion, what happens? Does it show the recovery mode? Are you stuck at any step?
JUST A WE LINE AND ITUNES ON SCREEN IN BLUE
Do you have the latest iTunes program version installed on your computer?http://www.apple.com/itunes/download/Can you make sure you follow the same steps in the video below:http://www.youtube.com/watch?v=x6FSHAp6fvk
Please select the option to set up as new... if prompted.
Please let me know if there is still any issue.
Edit: Do you still need help? Please reply. Thank you,
still asking for passcode
no it justr says ipad disabled
Sorry, I'm not sure if you have done the steps correctly, but does the iTunes program detect your iPad when it's connected to the computer?
Also, do you have windows or mac computer?
If you connect a USB drive to your computer, does it work?
windows ye it shows whats on video
the vidoe it shows on utbe to d o it
OK, so nothing happens on the iTunes program on the computer at all?
Do you see the iPad shows under Devices on the left in iTunes program on the computer?
No to which question? Please answer all.
1. Does anything happen on the iTunes program on the computer at all when trying those steps?
2. If you connect a USB drive to your computer, does it work?
3. Do you see the iPad shows under Devices on the left in iTunes program on the computer?
hi just keeps coming up i pad disabled
I'm sorry, can you please answer all 3 questions above?
Can you go to Start, control panel, programs, programs and features, then uninstall the iTunes program
, then restart the computer, then download and install the latest iTunes program at the website below: