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Hello Beverley! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Since the passcode is forgotten, you can reset the iPad; please try the following:
If needed, please see the video instructions at the website below:http://www.youtube.com/watch?v=x6FSHAp6fvkDoes that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you very much