How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

I cannot get my desk top on my apple mac pro just getting a

Customer Question

I cannot get my desk top on my apple mac pro just getting a blank page there is a notification saying my stat up disc is too full it needs files removed from it can you tell me how to clear the disc please
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

To clarify, you cannot get past this message to your desktop on the Mac?

Please let me know

Thank you
Customer: replied 3 years ago.

when istart macbook up the screen is just white then toast titanium
comes up and that is all

Expert:  Richard replied 3 years ago.
Thanks Edward

Do not let your hard drive fill over 85% total capacity. This will cause the Mac to have this problem and you may start losing files.

For right now try doing the following:

Start the Mac in Safe Mode by following the instructions on my link below -

http://support.apple.com/kb/HT1455

Safe mode will delete temporary files which may give you enough room to start the MAC. If it does, you need to copy enough data to another drive (eg: USB External Drive) so it starts normally.

Copy enough files so you have at least 20GB free on your computer and keep it that way, or even more.

Let me know the results please

Thank you