How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38521
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

i cannot get my entry code and passwrd accetpted

Customer Question

i cannot get my entry code and passwrd accetpted
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

To confirm, is the issue with the screen lock code, or the password for your Apple ID?

Thank you
Customer: replied 3 years ago.
They do not say so I suppose it is both
Expert:  Richard replied 3 years ago.
It is one of the other.

Is it a lock that comes on as soon as the iPad starts?
Customer: replied 3 years ago.
It does come as soon as opened
Expert:  Richard replied 3 years ago.
Thanks

You will have to reset the iPad, there is no other way to remove this.

To do the reset

Connect the iPad to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it will remove the lock.

Let me know the results please

Thank you
Expert:  Richard replied 3 years ago.
Thanks