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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 19368
Experience:  Expert for over 10 years
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Good afternoon ! I have experienced lately a problem whereby

Customer Question

Good afternoon ! I have experienced lately a problem whereby when certain songs are played on my ipod they end approximately 20 seconds or so early before going onto the next song. This happens from my itunes file when transferring onto my ipod or indeed when you burn a CD. It happens only to certain songs and always the same ones !!!

Could you help with a solution ?
Submitted: 3 years ago.
Category: Mac
Expert:  Josh replied 3 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

The songs that are having issues, did you purchase them from iTunes?
Customer: replied 3 years ago.

Yes, every song i have is from itunes

Expert:  Josh replied 3 years ago.
Approximately how many songs are having this issue?
Customer: replied 3 years ago.

Its hard to tell exactly but approximately a dozen or more from 1100

Expert:  Josh replied 3 years ago.
Hi Brendan,

You are correct that you are not the only person with this issue unfortunately.

The easiest way to resolve this issue is to backup the iTunes music folder onto an external hard drive or make a copy of the folder onto your desktop. Delete the music folder that is on the C:\ drive then use the iTunes import feature for that copied folder instead of downloading the files from iTunes cloud. During that process it will look for gaps in the song and remove them.

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