Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What kind of names/passwords are these? Do you mean you are not able to log in the iPad at all? Also, do you have a windows or mac computer, if any? Please let me know. Thank you,
Please type in the box below, then click on the Reply button at the bottom to chat with me. Thank you,
I'm sorry. Do you have a windows or mac computer, if any? Please let me know. Thank you,
Can we do a remote session, so I can use the iTunes program on your computer in order to reset the iPad, so you can re-set it up again?
Please click on the website below, then join session there, and allow the ScreenConnect remote program to run:http://18.104.22.168:8040/?Session=a89e2c6e-1215-4b08-a3fd-625748b688ca
By the way, are you using Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?
Can you try that website in Internet Explorer?
Or use the shorter website below in Internet Explorer:http://tinyurl.com/mvo9e88
Please go to the website http://tinyurl.com/mvo9e88 in Internet Explorer, then join session, and allow the ScreenConnect program to run.
No, the letter is L (not I)
Put the website in the address bar (not in the search box) on the top in Internet Explorer.
I'm sorry. It looks like you are away. Let me provide written instructions for you to fix this issue when you have time:
You can also see the video instructions at the website http://www.youtube.com/watch?v=x6FSHAp6fvk. Please reply back when you are available; I will reply back to you as soon as I'm back at the computer. Thank you,
Please let me know if you still need help with this. Thank you,
Hi, It's been a few days. Please let me know if you still need help with this. Happy holidays! Thank you,