Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Do you mean the 4-digit passcode? Do you also have a windows or mac computer? Do you have the iTunes program installed / working on your computer? Please let me know. Thank you,
yes. the 4 digit code. windows. and yes i have itunes
In this case, we need to reset the iPhone and start setup over
Let me provide you the steps:
will this remove everything on my iphone..?
Yes, did you have backup, i.e., backup in iTunes or iCloud?
i have icloud but it says not everything was stored on there...
That's correct; what else do you need? But unfortunately, for privacy/security purpose, data cannot be recovered without correct password.
i.e., if your iphone is stolent
no one can get your data without the password
is there no other way to get on the phone without resetting it..
no, unfortunately, like I said previously, this is to protect your data in case your iPhone is stolen, for example.
okay, so how do i reset it
it wont let me turn my phone off.. i slid the red bar across but the screen still says disabled for 48 mins...
Sorry, press & hold the power button for about 10 seconds for it to power off
its not connecting my phone to itunes
everything is up to date though
Please see video at http://www.youtube.com/watch?v=x6FSHAp6fvk
(Video is for iPad, but is same for iPhone.)
Or see video for iPhone at http://www.youtube.com/watch?v=ujhBn9v3zOo
Note: the Home button is located right below the screen.
Please let me know how it goes any time. And/of if you'd like to, I can connect to your computer and reset your iPhone directly for you using the iTunes program on your computer. Thank you,
Hi, It's been a few days. Please let me know if you still need help with this. Happy holidays! Thank you,