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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14342
Experience:  Several years of supporting Mac systems.
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DVD stuck in the DVD slot of my MacBookPro

Customer Question

I have a (legal) movie DVD stuck in the DVD slot of my MacBookPro and connot get it out. I have pressed the Eject button on the keyboard, Option+E, started up holding down the mouse pad button, run the Terminal program with "drutil eject" command, checked there is nothing blocking the slot to prevent the disk coming out, etc, etc. Nothing works. I can hear the disk is spinning but instead of ejecting it launches the DVD player program and asks if I want to watch the movie. Please help


 


My original request was posted some time ago now and I need to get this issue resolved urgently.  Can you please notify me asap whether or not you will be able to provide a solution?  Otherwise I shall have to cancel my request for assistance and take the laptop to an Apple repair centre.

Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I know this may sound weird, but I have seen this work scores of times.

The issue is that your Mac has over heated the disc. As you may know, when things heat up, they expand. When the DVD expands, it gets stuck in the drive.

Please, do the following to fix the problem:
- Turn the Mac off all the way.
- Leave it turned off for at least 1 hour.
- Turn the Mac on and eject the disk.

If that does not work, you may have to move the Mac to a different location if the current location is 'hot'.

If all of the above does not help, please, let me know.


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Customer: replied 2 years ago.

Apologies for taking so long to respond but your reply was quarantined and then diverted to my "junk" email box so I only received it today.


I have tried your suggersted solution without success. Any more ideas?

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