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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 35232
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Happy new year, Hi ,got iPod touch for xmas Ive managed to

Customer Question

Happy new year,
Hi ,got iPod touch for xmas I've managed to put on find my ipod .problem is I cannot get back into ipod as I've reset to factory setting ,cannot remember details which I registered with.can anyone please help.
Louise thomson
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Viet - Mac Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Mac Tech :

Hello! Thank you for your question. I am a licensed Apple professional with over ten years of experience, and I will be assisting you today.

Viet - Mac Tech :

I'm sorry about the issue. Have you tried to reset your Apple ID (which is your email address) account password at the website http://iforgot.apple.com?

JACUSTOMER-24lybw1q- :

Already done all that apple I'd completly gone.think a wrong button been pressed when registering ipod.the find my ipod is on so it won't let me change details

Viet - Mac Tech :

I'm sorry, were you able to reset your apple ID account password at the website http://iforgot.apple.com?

JACUSTOMER-24lybw1q- :

No,can't remember details

Viet - Mac Tech :

Did you just provide your email address and ask it to send you an email?

JACUSTOMER-24lybw1q- :

Both answered questions and email and not got anything for the email I entered

Viet - Mac Tech :

At the website https://iforgot.apple.com/, enter your email address in the Apple ID box, then click on Next, then make sure "Email authentication:" is selected, then click on Next, then what happens?

JACUSTOMER-24lybw1q- :

Won't be long need to get computer out n try I'm on iPad at moment

Viet - Mac Tech :

You should be able to try this on your iPad.

Viet - Mac Tech :

If that does not work, please click on the website below:

http://www.apple.com/uk/support/itunes/contact/

, then select iTunes Store

, then select Account Management

, then select Lost or forgotten Apple ID password

, and continue there; you'll have the option to call or email Apple right away:

JACUSTOMER-24lybw1q- :

I've done all this and the email is verified.......something not right .....I ll try itall again

Viet - Mac Tech :

Sorry about that. If needed, you can call 0844 209 0611
http://www.apple.com/uk/contact/

JACUSTOMER-24lybw1q- :

No. I've sent them another message.its a case of forgotten identity.will probably have to go to apple shop n see what they can do.thanks for trying .hope you enjoy the rest of your day

Viet - Mac Tech :

You're welcome. Sorry about that. You can also call Apple at 0844 209 0611, or click on the website below:

Viet - Mac Tech :

http://www.apple.com/uk/support/itunes/contact/

, then select iTunes Store

, then select Account Management

, then select Lost or forgotten Apple ID password

, and continue there; you'll have the option for apple to call you.

JACUSTOMER-24lybw1q- :

Thanks for trying I ll have to go to apple shop .not having much luck. Thanks for your time x

Viet - Mac Tech :

Have a great day. If you need anything else, please let me know any time. Thank you,

Viet - Mac Tech :

By the way, you can also call Apple at 0844 209 0611 , or see my steps above for getting Apple to call you. If you need anything else, please get back to me any time. Take care! Thank you.

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