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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 31118
Experience:  Apple Computers Specialist
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i deleted some photos by mistake now the images show in the

Customer Question

i deleted some photos by mistake now the images show in the folders but when i open them they just open with a large explamation mark,, can i retrieve these, thank you
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard.

The best chance is to recover the photos from the Trash.

I see youo say you thiink you cleared them, but I would like to be sure please.

Go to your desktop and open the Trash.

Check if the photos are there and if they are, restore them please so they are returned to their original location.

Let me know the results please

Thank you
Customer: replied 2 years ago.

they are not there


 

Expert:  Richard replied 2 years ago.
Thanks Andy

then the only option will be to use Disk Drill for Mac, which is designed to recover deleted files if they can still be recovered (meaning they have not been overwritten on the hard drive).

It is the best chance to get the photos back.

The program you can download and install from my link below

http://www.cleverfiles.com/

Once installed, you run it and perform a complete scan.

It will then find any recoverable deleted files and you can then choose to restore these.

But if they are not in the trash, then you will need to use this tool.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.

great service , really quick, can only hope it works.. what do i do when its in the download file

Expert:  Richard replied 2 years ago.
I also hope Andy, there is not guarantee, if the photos have been overwritten, they cannot be recovered, so you are best to do this asap.

When you have the file downloaded, you then run it to install the program.

Once installed, run the program and follow the instructions it gives to try to recover your deleted files.

As I mentioned, it is the best (and only) chance you have.

Let me know how it goes please and if you have any problems, and please remember to do the service rating by clicking on one of the smiley faces below.

Thank you

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