Hello Chris! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please click on the website below, and download and install the item Driver_Installer_x86_x64.exehttp://www.gearsoftware.com/support/drivers.php, then open iTunes program and check. If needed, shutdown / restart the computer, and check.
That usually works. If not, please see another method at
http://support.apple.com/kb/ts3299Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,