How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 38668
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now

my i pad keeps switching off and then comes up saying I need

Customer Question

my i pad keeps switching off and then comes up saying I need to refresh how do I do that?
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Viet - Mac Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Mac Tech :

I'm sorry about the issue. What's the full error / message please?

Viet - Mac Tech :

Can you please try this: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check. Please let me know. Thank you,

JACUSTOMER-ldl2ors0- :

Restore needed iphone cannotmake or receive calls.Restore from iTunes.www.apple.com/support

Viet - Mac Tech :

I'm sorry. Did you try this: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?

JACUSTOMER-ldl2ors0- :

apple logo did not appear only the power slide

Viet - Mac Tech :

slide and power off

Viet - Mac Tech :

Press & hold the Power button for about 10 seconds for it to turn off first

Viet - Mac Tech :

Press & hold the power on/off button on the top until the red slider appears, then dag the slider to turn it off completely. Then press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

JACUSTOMER-ldl2ors0- :

Turned it off completely waited and when I switched it on again only the apple logo appears

Viet - Mac Tech :

Wait a couple of minutes, then let me know if it shows anything else.

JACUSTOMER-ldl2ors0- :

still apple logo

Viet - Mac Tech :

Sorry, that's strange. Do this again please: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds

JACUSTOMER-ldl2ors0- :

came up with power slid off then the apple logo

Viet - Mac Tech :

it's still stuck at apple logo?

JACUSTOMER-ldl2ors0- :

no it is showing

Viet - Mac Tech :

What's it showing?

JACUSTOMER-ldl2ors0- :

no it is now showing the slide to unlock and apple logo

Viet - Mac Tech :

please slide to unlock, then see what happens

JACUSTOMER-ldl2ors0- :

showing some icons but not as they should be

Viet - Mac Tech :

Open Safari and see if internet / websites work

JACUSTOMER-ldl2ors0- :

comes up with your web site

Viet - Mac Tech :

try another website, such as yahoo.com to see if it works

JACUSTOMER-ldl2ors0- :

locked at the moment with the apple logo

Viet - Mac Tech :

Sorry, so it does not let you do anything now?

JACUSTOMER-ldl2ors0- :

yahoo.com is showing its web site

Viet - Mac Tech :

That looks good. Now open another app you use normally, and see if it works.

Viet - Mac Tech :

, open some apps you use regularly and see if they are working okay

JACUSTOMER-ldl2ors0- :

I do not understand apps and I dont think I use them

Viet - Mac Tech :

Sorry, besides internet/websites, what else do you use on the iPad?

Viet - Mac Tech :

Can you try to what you use normally on the iPad and see if it works?

JACUSTOMER-ldl2ors0- :

e mails mainly

Viet - Mac Tech :

ok, please open emails and check

JACUSTOMER-ldl2ors0- :

that appears to be working-I have new messages there I also use it for playing games and it is frustrating when it suddenly switches off and tells me that restore is needed

Viet - Mac Tech :

Sorry about that; it is okay now, sometimes, the iPad needs to be reboot/refresh (using my any of methods as needed.)

Viet - Mac Tech :

like a computer that needs to be shut down / restarted once in a while.

Viet - Mac Tech :

Do you have any further question for now?

JACUSTOMER-ldl2ors0- :

but I still am unable to refresh it

Viet - Mac Tech :

Sorry, what happens on the iPad now?

JACUSTOMER-ldl2ors0- :

slide to unlock and refresh

Viet - Mac Tech :

Sorry, it's still doing that. Do you have a windows or mac computer?

JACUSTOMER-ldl2ors0- :

I have a windows computer

Viet - Mac Tech :

Do you have the iTunes program installed on your computer?

JACUSTOMER-ldl2ors0- :

I do not think so I am on the computer now

Viet - Mac Tech :

So when you try to use the iPad, it keeps showing slide to unlock and refresh ?

JACUSTOMER-ldl2ors0- :

or switch off and just show the apple logo

Viet - Mac Tech :

On the computer, can you click on Start -> All programs, and see if iTunes is there?

JACUSTOMER-ldl2ors0- :

then how do I get back to you

Viet - Mac Tech :

Don't close this windows

Viet - Mac Tech :

or there is a minimize (minus) icon at the top right corner you can use

JACUSTOMER-ldl2ors0- :

iTunes is not there

Viet - Mac Tech :

Please download and install iTunes program at the website below:
http://www.apple.com/itunes/download/

JACUSTOMER-ldl2ors0- :

done

Viet - Mac Tech :

Did you open the downloaded iTunes file to install?

Viet - Mac Tech :

Are you able to open the iTunes program on the computer now?

JACUSTOMER-ldl2ors0- :

no, only download now with e mail address

Viet - Mac Tech :

Is it showing downloading?

Viet - Mac Tech :

Would you like to remotely help you download/install the iTunes program on your computer in order to refres the ipad?

JACUSTOMER-ldl2ors0- :

took a long time it now says apple software in all programmes

Viet - Mac Tech :

Great, open the iTunes program on the computer, then plug in the iPad to the computer with the USB cable,

JACUSTOMER-ldl2ors0- :

are you still there

Viet - Mac Tech :

Yes, open the iTunes program on the computer, then plug in the iPad to the computer with the USB cable, and continuw

Viet - Mac Tech :

I'll be back in a minute

JACUSTOMER-ldl2ors0- :

are you still there

Viet - Mac Tech :

Sorry. Yes, I'm still here.

Viet - Mac Tech :

1. Please open the iTunes program on the computer.

Viet - Mac Tech :

2. Plug in the iPad to the computer with the USB cable

Viet - Mac Tech :

3. Click on the iPad at the top, then update it.

Viet - Mac Tech :

How is it going?

Viet - Mac Tech :

It looks like you are away, so I'm going offline for now also. Please reply back when you are available; I will reply back to you as soon as I'm back at the computer. Thank you,

JACUSTOMER-ldl2ors0- :

I have to go out now will get in touch later

Viet - Mac Tech :

No problem. OK, please reply back to me any time. If I'm not available instantly, I will reply back to you as soon as I'm back at the computer. (You can check your email later.) Thank you,

Viet - Mac Tech :

Please reply back when you are available to continue. Thank you,

Viet - Mac Tech :

Please let me know if you still need help with this. Thank you,