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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 37636
Experience:  Apple Computers Specialist
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My I-pad wont allow a connection to the server, normally connected

Customer Question

My I-pad won't allow a connection to the server, normally connected through BT Home Hub WiFi ; BTHub-KW9P,( can't access apple support properly as they say I have an unsupported browser) Whats the solution?
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me please which Server you are referring to?

Or you cannot connect to your wifi network?

Thank you
Customer: replied 3 years ago.

Not very clued up on servers but its a yahoo mail account, I usually access mail/internet thru BTHome Hub (BTHub3-KW9P)

Expert:  Richard replied 3 years ago.
Thanks Kenny.

I need to see if the iPad has internet.

Is it able to open Web Pages on the iPad via Safari?

Customer: replied 3 years ago.

Unable to access internet at all with the ipad.

Expert:  Richard replied 3 years ago.
Thanks Kenny.

It is likely the wireless connection, so we first focus on this.

On the back of the BT Hub is a small reset button. You may need to use a paperclip, and push the reset button in for 10 seconds, then release.

Then on the iPad, hold the power and home button down for about 10 seconds, until you see the Apple Logo, then release.

The iPad will then restart. When it has, try to open a web page, to ensure it has internet, and let me know the results please.

Thank you