How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Mac Enthusiast
Category: Mac
Satisfied Customers: 17382
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Mac Question Here...
Pete is online now

Hi Richie, You helped me yesterday . My video in Final Cut

Resolved Question:

Hi Richie, You helped me yesterday . My video in Final Cut Pro is now finished. I want to 1. Save it on Mac 2. Export it I have Compressor but it does not operate on this mac for some reason (it has the latest version of Mountain Lion) I have Motion (compressor) which has worked with a previous music video which I uploaded to youtube.

WHEN I GO TO EXPORT NOTHING HAPPENS

WHEN I TRY TO EXPORT I GET THE FOLLOWING MESSAGE

The operation couldn’t be completed. (com.apple.Compressor.CompressorKit.ErrorDomain error -1.)Simon
Submitted: 3 years ago.
Category: Mac
Expert:  Pete replied 3 years ago.
Hi Simon,

The expert your requested is currently offline.
I am Pete, and I'll be happy to assist with your question.

This problem can occur if you are using an older version of Final Cut Pro.
Check online for any updates to your current version and install them.

Let me know if that helps.

Pete.
Customer: replied 3 years ago.

Hi Pete, thanks for your answer.


I have been away for a couple of days.


Resolving this is a matter of urgency, for reasons I shan't bother to go into.


But when I found the latest apple free upgrade for Final Cut Pro and started to download it, this message appeared.


 


Your computer’s video card does not meet the minimum system requirements.


 


how can I upgrade my video card?


 


It's a 4 year old Mac, but I have the latest version of Mountain Lion operating it, and a new hard disk drive just put in.


Simon

Expert:  Pete replied 3 years ago.
Hi Simon,
You may still be able to upgrade without upgrading the video card.
1. Go to the Mac App store.
2. Go to the update tab.
You will see the FCP icon waiting to install.
3. Click the sub-menu tab and select the "Try Update in an hour" option from the sub-menu.
4. Leave the app store window open and came back in one hour.
At that time, you should see FCP begin to upgrade without any error.
Customer: replied 3 years ago.

Where is the sub men tab?


none of the tabs seem to show "Try update in an hour"


Simon

Expert:  Pete replied 3 years ago.
This option will only show if a restart is required after the update.
Do you see any message about a restart?
Customer: replied 3 years ago.

hi Pete, no message about an restart required seen anywhere.


Where do I go from here?


Sims

Expert:  Pete replied 3 years ago.
Hi Simon,
The option may not be showing for your version.
Lets try a different approach: try installing the update in Safe Mode.
To get into Safe Mode, shut down your iMac, then press and hold the Shift key and continue to hold it while you turn on the iMac.
Release the Shift key once you see the login window or the desktop.


Customer: replied 3 years ago.

Pete,


I have tried all the options.


No joy.


I am going for a complete upgrade of the hardware refit for my aged iMac!


Thanks for your help anyway.


Simon

Expert:  Pete replied 3 years ago.
Ok, if you need anything else just let me know at any time :)

Best,

Pete.
Pete and 2 other Mac Specialists are ready to help you