Hello, my name isXXXXX will do my best to help you, the only stupid question is the unasked one.
I suggest resetting the iPad. Press and hold both the Home and Wake/Sleep buttons down together. Keep the down until you see the Apple before letting go.Ignore the red slider as that only turns it off.It may take a few minutes to come back to life so give it time.Then let me know.
Ok, then delete the app and reinstall it.
Sorry it took so long to get back, I was offline.