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KamilAnwar1
KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 5183
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Every time I try to look at my e-Mails on my Apple iPad a

Resolved Question:

Every time I try to look at my e-Mails on my Apple iPad a notice comes up Cannot get Mail. Connection to the server failed. Please help. Doreen. I can still receive e-mails on my desktop computer to the same address. I have also recently been hacked into on my iPad
Submitted: 3 years ago.
Category: Mac
Expert:  KamilAnwar1 replied 3 years ago.

KamilAnwar1 :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

KamilAnwar1 :

Can you tell me the part after the @ sign of your e-mail address?

Customer: yahoo.co.uk
KamilAnwar1 :

Okay. Can you tap settings -> mails, contacts & Calendars

KamilAnwar1 :

From Account, choose your Yahoo.co.uk account

KamilAnwar1 :

Then tap Delete at the bottom.

KamilAnwar1 :

Let me know when done.

Customer: OK, done that
KamilAnwar1 :

Now tap Settings -> Mails, Contacts & Calendars again

KamilAnwar1 :

Then tell me what do you see under Accounts?

Customer: Icould
Customer: iCloud
KamilAnwar1 :

Just the iCloud?

Customer: yes
KamilAnwar1 :

Okay. Tap the round button on the iPad

KamilAnwar1 :

Then tap the Mail icon and tell me if you still get the error

Customer: everything has been deleted except just one small section
KamilAnwar1 :

Yes, please check if you still the error message.

KamilAnwar1 :

get the error message*

Customer: no
KamilAnwar1 :

Okay. Now tap Settings -> Mails, Contacts & Calendars

KamilAnwar1 :

Tap Add Account

KamilAnwar1 :

Select Yahoo

KamilAnwar1 :

Provide the Name, Email, Password, Description.

KamilAnwar1 :

Tap Next, and follow instructions on screen.

KamilAnwar1 :

Once the account is readded, check again.

Customer: what do you mean by description
KamilAnwar1 :

The account description, such as Yahoo

Customer: ok
KamilAnwar1 :

Let me know when done.

Customer: Wonderful, everything seems back to normal. how can I protect my IPad from hackers as they have got in twice now
KamilAnwar1 :

Did they hack into your e-mail?

KamilAnwar1 :

The best way is to keep a secure password, not based on a dictionary word and keeping the iPad updated with latest Apple's software.

KamilAnwar1 and other Mac Specialists are ready to help you