How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38524
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

Why am I not able to but gems for games

Resolved Question:

Why am I not able to but gems for games
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

to clarify, you are doing this directly on the iPad correct?
Customer: replied 3 years ago.
So what must I do to continue buying for games. I downloaded music today so I know iTunes is working
Expert:  Richard replied 3 years ago.
Thanks Jean

I am still waiting on your to answer my question though.

I will repeat it.

To clarify, you are doing this directly on the iPad correct?

Please let me know
Customer: replied 3 years ago.
Yes, I am doing it directly on my iPad
Expert:  Richard replied 3 years ago.
Thank you

Can you hold the power and home button on the iPad for about 10 seconds, until the Apple Logo shows.

Then release the buttons and let the iPad restart.

Tell me then if you still get the error on the iPAd.

Thank you
Richard and 4 other Mac Specialists are ready to help you