Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
Can you tap Safari icon on your iPad and try to open www.google.com
Tell me if it lets you open it?
No it says it cannot open the page because not connected
Okay. Can you tap Settings -> Wi-Fi
And tell me whether it shows your network under CHOOSE A NETWORK OR Above it?
Done shows BTHomehub2-JZ4K and a blue tick to the left of it
Okay. Can you Tap Settings -> General -> Reset -> Reset Network Settings
Then go back to Settings after the Reset and connect to BTHomehub2-JZ4K
It asks me to put in a password- is this mu email address or the password XXXXX goes with it ?
It is the password XXXXX the BTHomehub2-JZ4K which you can get by looking at the back of the router. It should say wireless key
Are you currently online from a computer?
yes I am on my laptop
Please click the link below and run the downloaded program:
Click Run on the downloaded file, then open the downloaded file.
I'll get connected to your computer and find the wireless password XXXXX you.
I have the password XXXXX
Great. Now enter the password XXXXX the iPad
It is 83aCeC84fa
Enter it on the iPad exactly as it is shown taking care of the capital letters
I have put the password XXXXX and it comes back as unable to join this network asks me to dismiss
That means, the password XXXXX XXXXX incorrect or not typed in correctly.
Can you see wireless signals icon to the left side of your computer besides the clock?
I have just corrected it & put in the password XXXXX the yahoo a/c & it appears to be connected-- shall i now try e mails ?
Hooray- it seems to be working
I am glad it worked.
Thank you very much