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KamilAnwar1
KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 4622
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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A few weeks ago i pad athough apparently connected to my home

Resolved Question:

A few weeks ago i pad athough apparently connected to my home hub system- a tick appears by it in settings- won't receive e mails and comes up with ''cannot get mail no internet connection''. it works perfectly well when connected somewhere else and my laptop here on my connection works perfectly well
Please could you help
leslie Downing
Submitted: 2 years ago.
Category: Mac
Expert:  KamilAnwar1 replied 2 years ago.

KamilAnwar1 :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

KamilAnwar1 :

Can you tap Safari icon on your iPad and try to open www.google.com

KamilAnwar1 :

Tell me if it lets you open it?

Customer:

No it says it cannot open the page because not connected

KamilAnwar1 :

Okay. Can you tap Settings -> Wi-Fi

KamilAnwar1 :

And tell me whether it shows your network under CHOOSE A NETWORK OR Above it?

Customer:

Done shows BTHomehub2-JZ4K and a blue tick to the left of it

KamilAnwar1 :

Okay. Can you Tap Settings -> General -> Reset -> Reset Network Settings

KamilAnwar1 :

Then go back to Settings after the Reset and connect to BTHomehub2-JZ4K

Customer:

It asks me to put in a password- is this mu email address or the password XXXXX goes with it ?

KamilAnwar1 :

It is the password XXXXX the BTHomehub2-JZ4K which you can get by looking at the back of the router. It should say wireless key

KamilAnwar1 :

Are you currently online from a computer?

Customer:

yes I am on my laptop

KamilAnwar1 :

Please click the link below and run the downloaded program:

KamilAnwar1 :

Click Run on the downloaded file, then open the downloaded file.

KamilAnwar1 :

I'll get connected to your computer and find the wireless password XXXXX you.

Customer:

I have the password XXXXX

KamilAnwar1 :

Great. Now enter the password XXXXX the iPad

Customer:

It is 83aCeC84fa

KamilAnwar1 :

Enter it on the iPad exactly as it is shown taking care of the capital letters

Customer:

I have put the password XXXXX and it comes back as unable to join this network asks me to dismiss

KamilAnwar1 :

That means, the password XXXXX XXXXX incorrect or not typed in correctly.

KamilAnwar1 :

Can you see wireless signals icon to the left side of your computer besides the clock?

KamilAnwar1 :

right side*

Customer:

I have just corrected it & put in the password XXXXX the yahoo a/c & it appears to be connected-- shall i now try e mails ?

KamilAnwar1 :

Try it.

Customer:

Hooray- it seems to be working

KamilAnwar1 :

Congratulations!!

KamilAnwar1 :

I am glad it worked.

Customer:

Thank you very much

KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 4622
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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