How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 38580
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
30037186
Type Your Mac Question Here...
Viet - Mac Tech is online now

Is there another way of getting a cd ejected from my mac as

Customer Question

Is there another way of getting a cd ejected from my mac as I haves been trying for over a week to eject a disc now.

Please help.
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Viet - Mac Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Mac Tech :

I'm sorry about the issue. What's the model of your iMac?

Viet - Mac Tech :

Please try each of the followings if available and until it ejects:

Viet - Mac Tech :

1. press the Eject button on the keyboard

Viet - Mac Tech :

2. open iTunes program, then click on Control option on the top, then click on Eject Disc

Viet - Mac Tech :

3. Shut down the computer and then start it back up while holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.

Viet - Mac Tech :

4. If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.

JACUSTOMER-b7e2bovr- :

Still no joy!

Viet - Mac Tech :

Sorry. Did you try steps 3 and 4 also?

JACUSTOMER-b7e2bovr- :

All of the above.

Viet - Mac Tech :

Sorry, it looks like the disk is really stuck. Please watch a video at the website below to manually eject the disk:

Viet - Mac Tech :

By the way, are you chatting with me on the same computer or another computer?

Viet - Mac Tech :

How is it going?

JACUSTOMER-b7e2bovr- :

I have tried everything and it has still not worked.

Viet - Mac Tech :

Sorry, even from the video?

Viet - Mac Tech :

So you watched some videos at that website, but still could not get it out.

JACUSTOMER-b7e2bovr- :

Multiple videos and different techniques but no joy.

Viet - Mac Tech :

I'm sorry, it looks like it is really stuck; it's a hardware issue, you would have to dissemble the iMac computer in order to get it out.

Viet - Mac Tech :

*disassemble

Viet - Mac Tech :

well, this is complicated

JACUSTOMER-b7e2bovr- :

I think I will just give up and go and buy an external drive.

Viet - Mac Tech :

You can have the Apple store helps getting it out as it's stuck inside. Or yes, use an Apple Superdrive

Viet - Mac Tech :

Apple Superdrive external drive, it's a cheaper option

JACUSTOMER-b7e2bovr- :

I will do thanks for your time.

Viet - Mac Tech :

I'm sorry, I've tried all my possible solutions

Viet - Mac Tech :

Do you need anything else for now?

Viet - Mac Tech :

Full Size Image

Viet - Mac Tech :

If you need anything else, please let me know any time. Thank you.