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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5630
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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my I pod thinks it is a camera and I cannot put any music on

Customer Question

my I pod thinks it is a camera and I cannot put any music on it
Submitted: 2 years ago.
Category: Mac
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

Could you please elaborate your question ? Do you want to transfer musics from your computer to your iPod ?
Customer: replied 2 years ago.

yes Ihave not been able to do this since my daughter upgraded my I pod

Expert:  Ashik replied 2 years ago.
Which model of iPod is this ? iPod touch, classic, nano etc

Is your iPod working fine now ?
Expert:  Ashik replied 2 years ago.
Angela, what does your iPod shows now ?
Customer: replied 2 years ago.

do you want me to join my Ipod to my computer

Expert:  Ashik replied 2 years ago.
Angela, which model of iPod is this ? You can identify from here : http://support.apple.com/kb/ht1353
Customer: replied 2 years ago.

it is an ipod touch about 4 years old

Expert:  Ashik replied 2 years ago.
Can we do a screensharing session, so I can, with your permission, remotely log in to your computer and help you directly from there ? We can fix iPod from your PC and also I will show you how to transfer musics etc

This is a one time session and very secure too.
Customer: replied 2 years ago.

OK if you think that will work

Expert:  Ashik replied 2 years ago.
On your computer, please go to this link : https://www.fastsupport.com/567671113

Follow the onscreen instructions. Click Yes or Run or OK or Accept if asked and I will be connected
Expert:  Ashik replied 2 years ago.
On your computer, please go to this link : https://www.fastsupport.com/567671113

Follow the onscreen instructions. Click Yes or Run or OK or Accept if asked and I will be connected
Expert:  Ashik replied 2 years ago.
It seems like I lost connection with you. Please restart your computer and please reply back here.
Expert:  Ashik replied 2 years ago.
Hi Angela, Please reply back here.
Expert:  Ashik replied 2 years ago.
Hi Angela, I'm here. I see that you posted a new question. Please post your reply here.
Expert:  Ashik replied 2 years ago.
Hi Angela,


I'm just following up with you to see how everything is going.


Let me know,
Ashik

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