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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35305
Experience:  Apple Computers Specialist
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I updated iTunes yesterday and it stopped automatically downloading

Resolved Question:

I updated iTunes yesterday and it stopped automatically downloading radio programmes I had subscribed to.
I uninstalled all apple programmes from my control Panel and reinstalled. I tunes will now not open . It says"The file iniTunes Library.itl cannot be read because it was created by a newer version of iTunes".
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me if you are using a windows or Mac computer please?

Thank you
Customer: replied 3 years ago.

windows

Expert:  Richard replied 3 years ago.
Thank you

Can you please do the following

Click start, control panel, programs, uninstall a program

Uninstall the below software in the following order. Then, restart your computer.

iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)

Once you have restarted, install iTunes again from my link below

http://www.apple.com/itunes/download

Once done, it should then open and work again.

Let me know the results please

Thank you
Customer: replied 3 years ago.

I cannot find Apple Application Support( iTunes ) 9 or later on my control panel

Expert:  Richard replied 3 years ago.
ok, you can skip that program if you do not have it installed Godfrey.

Customer: replied 3 years ago.

If I restart my computer as you suggest I will lose my link to you?

Expert:  Richard replied 3 years ago.
No, you just need to return to this page.

You can note the address

http://www.justanswer.co.uk/mac-computers/8bk02-updated-itunes-yesterday-stopped-automatically-downloading.html?dologin=1&src=nql

Or add it to your favorites by press CTRL+D

Or check your emails for an email from us with the link back here.

Let me know the results please
Customer: replied 3 years ago.

I followed instructions -when I clicked on to iTunes I got the same response. After downloading itunes nothing was on my desktop so I went into itunes set up which did install iTunes but it would still not open and I got the same message as before


 


More help please

Expert:  Richard replied 3 years ago.
ok, close itunes first. then go to start, search. and search for the file library.itl. Delete it. Then open the itunes

Let me know the results please

Customer: replied 3 years ago.

I assume iTunes is closed as it would not open? Sorry please can you tell me where the start is?

Expert:  Richard replied 3 years ago.
As long as the error is not showing it is closed.

The start button is the windows logo button in the bottom left

Let me know the results please

Customer: replied 3 years ago.

I have pressed the start button but the list does not include search is it in the control panel?

Expert:  Richard replied 3 years ago.
ok, let me do this for you please

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

All I get is error 404

Expert:  Richard replied 3 years ago.
When you click my link, a file is downloaded Godfrey, you need to run that file please.
Customer: replied 3 years ago.

I went into iTunes set up on my desktop as itunes was not there

Expert:  Richard replied 3 years ago.
ok...did it open?

Expert:  Richard replied 3 years ago.
If not, I need you to allow me to connect to your comptuer.

I will repeat the instructions I gave

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

I am now getting 535 806 368


8077

Expert:  Richard replied 3 years ago.
connected
Expert:  Richard replied 3 years ago.
ok, it is now working Godfrey, but you closed the program and disconnected me.

Can you please Rate me here by clicking one of the faces.

Let me know if you need any more information please

Thank you
Customer: replied 3 years ago.

Apologies I thought you had finished I have one final problem I have lost my pd casts and music. When I connect my ipod can I restore them

Expert:  Richard replied 3 years ago.
You can, just follow the guide here please

http://support.apple.com/kb/HT1478

I was finished, except I still need you please to do the rating Godfrey.

Can you click one of the smiley faces below?

and let me know if you need anything else.

Thank you
Richard, Mac Genius
Category: Mac
Satisfied Customers: 35305
Experience: Apple Computers Specialist
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