How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38586
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

My iPad 2 (eos 3.2) mail system locked. Also in Settings email

Resolved Question:

My iPad 2 (eos 3.2) mail system locked. Also in Settings email etc section would not open. Tried to turn off, slider came up, slid right as required, now have rotating "wait" symbol permanently and cannot turn on again. Please advise. Malcolm Newman
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I would like you to do this as the first step please.

Hold the power and home button for about 10 seconds until the Apple Logo shows.

Then release and let the iPad restart.

Tell me if it then functions please

Thank you
Customer: replied 3 years ago.


All functions fine. Thank you. Malcolm

Expert:  Richard replied 3 years ago.
Your welcome Malcolm

It was the firmware that was the issue which we restarted.

It will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 4 other Mac Specialists are ready to help you