How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
28647879
Type Your Mac Question Here...
Johnny Mack is online now

I changed my passcode last night however I did not remember

Customer Question

I changed my passcode last night however I did not remember it so am unable to log into my ipad. Is theer anything I can do to reset the passcode
Submitted: 3 years ago.
Category: Mac
Expert:  Johnny Mack replied 3 years ago.
Hello there! To reset your password XXXXX would need to restore your ipad to a previous back up. To do this please follow the steps below. Please remember to rate my answer :)


Connect ipad to computer.
open itunes
right click ipad in device list and select restore from backup.
once you do that itunes will have a window with a list of backups select the one that is before you added a password.

If this doesnt work then we will need to do a restore that will do delete everything.
Hold down both the Sleep Button (on top of your device) and the Home Button (on the front underneath the screen).
Keep them both held down from about 10 seconds. (If you see the Apple logo, you've held them too long and will need to start again.)
Let go of the Sleep Button but keep holding the Home Button for about 5 seconds. (If you see the "Plus into iTunes" screen than you held it too long and will need to start again.)
If the screen stays black, that's it! Your iPhone, iPod touch, or iPad should now be in DFU mode.
Customer: replied 3 years ago.

I have an itunes however there is no ipad on the devices

Expert:  Johnny Mack replied 3 years ago.
No worries below is the other way to do this :) connect iPad then Choose File > Devices > Restore from Back up.

Customer: replied 3 years ago.

It does not allow me to restore from Back up. When I hover over the Devices and the next options box comes up it is not highlighted so wont let me click on the restore button

Expert:  Johnny Mack replied 3 years ago.
I see there probably isn't any back ups on this computer so our only choice is restoring from New
Please do the following to restore your iPad to



Plug your iPhone, iPod touch, or iPad into your Mac or Windows PC and make sure iTunes is running.

Hold down both the Sleep Button (on top of your device) and the Home Button (on the front underneath the screen).

Keep them both held down from about 10 seconds. (If you see the Apple logo, you've held them too long and will need to start again.)

Let go of the Sleep Button but keep holding the Home Button for about 5 seconds. (If you see the "Plus into iTunes" screen than you held it too long and will need to start again.)

If the screen stays black, that's it! Your iPhone, iPod touch, or iPad should now be in DFU mode.

ITunes will say it needs to restore tour iPad click yes once it is done your iPad will be unlocked. :)



Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience: 6 years repairing macs and ipods and 3rd level tech support
Johnny Mack and 3 other Mac Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5636
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5636
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.co.uk/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.co.uk/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.co.uk/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    919
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.co.uk/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.co.uk/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.co.uk/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.
 
 
 

Related Mac Questions