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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 32168
Experience:  Apple Computers Specialist
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I want to set up an Apple 4s iPhone

Resolved Question:

I want to set up an Apple 4s iPhone
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

It will lead you through the setup when you first turn it on (if it is new).

So you turn it on, it will ask for specific information eg: An Apple ID, which you can create on the phone, and to connect to your wifi network (so it has internet).

But it is very intuitive and will lead you when first turned on.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.

I have turned it on....it does not lead me anywhere

Expert:  Richard replied 2 years ago.
What do you see on the screen when you turn it on?
Customer: replied 2 years ago.

A sreen of apps

Expert:  Richard replied 2 years ago.
ok, it means the phone is still registered with the previous owner.

We will return the phone to new.

To do this, go to Settings, General, Reset, Erase all content and reset settings.

Let this complete and when it has, it is returned to new, and you are then lead on the setup process.

Let me know the results please

Thank you
Expert:  Richard replied 2 years ago.
hello?

Why did you just go and give the worst possible rating?

What I told you is correct, so do the right thing and just reply if you have problems carrying out the instructions.

I don't see the need to respond in such a way, when I have been courteous and responsive to you.

Its not how you work with people.
Expert:  Richard replied 2 years ago.
ok, no problem...

Are you able to log into your Apple ID via my link below on your computer?

https://www.icloud.com/

And as we have reset the phone, it would be appreciated if you could change your rating now. I am ok to help you with these additional questions, but I believe this is the right thing to do first please.

Customer: replied 2 years ago.

I do not think the phone is reset. I have not got an Apple id


 


I called up htts//www.icloud.com.....it asks for my Apple id which is what I have not got


 


Yorke Beecher

Expert:  Richard replied 2 years ago.
when you set up the phone, you were requested to make a make an Apple ID

Do you remember this?

Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
That is the Apple ID to use Yorke
Customer: replied 2 years ago.

Ok, so what is my Apple id ?


 


 

Expert:  Richard replied 2 years ago.
The email address you used for it when setting it up Yorke.

Richard, Mac Genius
Category: Mac
Satisfied Customers: 32168
Experience: Apple Computers Specialist
Richard and 3 other Mac Specialists are ready to help you

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