How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38567
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

my ipad has gone blank

Resolved Question:

my ipad has gone blank
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The first step I would like you to do is hold the power and home button on the iPad for about 10 seconds, until you see the Apple Logo.

Then release, and tell me please if it now operates correctly.

Thank you
Richard and 2 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

yes i am now logged in


 

Expert:  Richard replied 3 years ago.
Perfect.

It was the firmware that was the problem, and needed a restart which we just did. It will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you