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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 36526
Experience:  Apple Computers Specialist
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ive bought an ipad 2 second hand and it is locked can you help

Resolved Question:

ive bought an ipad 2 second hand and it is locked can you help please
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thanks

You will have to reset the iPad, there is no other way to remove this.

To do the reset

Connect the iPad to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it should now work

Let me know the results please

Thank you
Customer: replied 3 years ago.


ive done what you said and it is still saying activate ipad . this ipad is currently linked to an apple id

Expert:  Richard replied 3 years ago.
ok, then you have to call Apple to remove the link on their servers as this is what is locking it, it is not the device itself.

You can call on 0844(NNN) NNN-NNNN

Once they have updated the server, it will then unlock the iPad for use.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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