Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer? Do you mean your Apple ID account password? Your Apple ID is your email address. For your Apple ID password, can you please reset your password XXXXX the website http://iforgot.apple.com/?
At that website above, type in your email address in the Apple ID box, then click on Next, and continue.
If that does not work, please click on website below:
, then at that website, click on iTunes
, then click on iTunes Store
, then click on Account Management
, then click on Lost or forgotten Apple ID password
, then click on Continue if prompted, and select your country if prompted
, then it will give you the option to call Apple and/or have Apple to call you.
Here is more contact info if needed:http://www.apple.com/uk/contact/http://support.apple.com/kb/HE57?locale=en_GB&viewlocale=en_GB
Please reply at the box below if there is still any issue. Thank you,
When you are available, please reply at the box below if there is still any issue.