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Ask Mike the Mac Medic Your Own Question

Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5630
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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how to connect time capsule to an existing network

Customer Question

how to connect time capsule to an existing network
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

Are you wishing to set it up as a router or as an extender?
Customer: replied 2 years ago.

extender

Expert:  Jason Jones replied 2 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 2 years ago.

yes

Expert:  Jason Jones replied 2 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://198.0.229.45/?Session=a769216a-394c-4c03-9da9-4a94e6852cdb

Expert:  Jason Jones replied 2 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 2 years ago.

Firefox

Expert:  Jason Jones replied 2 years ago.


You must open the downloads window and run the file by double clicking on it.

Have you done that?
Customer: replied 2 years ago.

how?

Expert:  Jason Jones replied 2 years ago.


Are you running a Mac or a PC?
Customer: replied 2 years ago.

mac

Expert:  Jason Jones replied 2 years ago.

In that case, please, open the link in Safari instead.

Customer: replied 2 years ago.
Relist: Incomplete answer.
this is too difficult
Expert:  Jason Jones replied 2 years ago.


Hello?


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.

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