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Viet - Mac Tech
Viet - Mac Tech, Mac Support Specialist
Category: Mac
Satisfied Customers: 37451
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Tried to update ap said to restart computer screen went blank

Resolved Question:

Tried to update ap said to restart computer screen went blank (white) can't turn off or use any keys
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please try this: press & hold the power on/off button on the computer for about 7 seconds until it power off, then turn it back on and check.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Viet - Mac Tech and 2 other Mac Specialists are ready to help you