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Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please try this: press & hold the power on/off button on the computer for about 7 seconds until it power off, then turn it back on and check.Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,