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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 39583
Experience:  Apple Computers Specialist
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How do I unlock an IPad thats shut down

Customer Question

How do I unlock an IPad that's shut down
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you cannot turn on the iPad?

Or you can turn it on but cannot unlock the screen to use it?

Thank you
Customer: replied 3 years ago.
I can turn on the iPad but cannot unlock it
I would like to be able to unlock and use the iPad
Expert:  Richard replied 3 years ago.
Thanks Charles

You will have to reset the iPad, there is no other way to remove this.

To do the reset

Connect the iPad to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it will then remove the lock and return the iPad to new.

Let me know the results please

Thank you
Customer: replied 3 years ago.
I have iTunes logo and a lock on my iPad but cannot proceed further so what do I have to do
Expert:  Richard replied 3 years ago.
You need to connect it to the computer and open iTunes Charles.

As per the instructions I gave you.

Can you do this please?

Customer: replied 3 years ago.
I have connected the iPad to the computer and opened I tune I'm sorry Richard I ' just been told by the owner that the iPad was hacked. I tune now appears on the iPad with a lock picture. I'm not too well into computers so you' ll have to be patience with me
Expert:  Richard replied 3 years ago.
Its ok!

Just take your time please and follow the instructions I gave.

I repeated them below.

To do the reset

Connect the iPad to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPad, let this complete and it will then remove the lock and return the iPad to new.

Let me know the results please

Thank you
Customer: replied 3 years ago.
Thanks for your patience,as I said earlier that I've downloaded iTunes and followed your instructions but iTunes does not detect the recovery mode. All that happens is that iTunes is appearing on the iPad with a padlock sign
Expert:  Richard replied 3 years ago.
so you connected the iPAd to the computer.

Then on the iPad

Held the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

in iTunes?

It will work, but I believe you might have got that step wrong Charles?