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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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Hi I am having trouble opening Safari on my mac pro the message

Resolved Question:

Hi
I am having trouble opening Safari on my mac pro
the message I am getting is "Safari quite unexpectedly while using the librooksbas.dylib plug in"
Can you help?
Submitted: 2 years ago.
Category: Mac
Expert:  Johnny Mack replied 2 years ago.
Hello there! That file is associated with Rapport software which causes incompatibility issues with Safari. Please follow these instructions and post back if you have any issues. Once it resolves your issue please rate my answer :)

Unisntall Rapport >


If you wish to uninstall but the .dmg file does not contain an uninstall file, please follow these steps to uninstall Rapport:

Quit Firefox and Safari (Menu -> Firefox/Safari -> Quit Firefox/Safari)

image of Safari menu; quit safari

Open Mac Terminal (Finder -> Applications -> Utilities -> Terminal)

image of mac finder with applications and utilities chosen

image of mac utilities with terminal chosen

Type cd /Library/Rapport and click enter (please notice the space after "cd")

image of terminal with cd library rapport

Type sudo ./RapportUninstaller.sh and click enter (please notice the space after "sudo")

image of terminal with sudo rapport uninstaller

Enter your password XXXXX hit enter. (You will not see the password XXXXX it is being typed). If an error appears that reads "No such process", ignore it.

Restart your computer.

Then restart your Mac and try Safari.
Customer: replied 2 years ago.

It did not work

Expert:  Johnny Mack replied 2 years ago.
What part of the instructions didnt work?
Customer: replied 2 years ago.

I typed in your instructions exactly and then restarted the computer, Safari came up for a second and then the same message appeared

Expert:  Johnny Mack replied 2 years ago.
Alright below is a link that has pictures with my instructions this from the manufacturer of that software so more then likely a step was done incorrectly. Also you can check the folder you usually download things to ( downloads folder or documents folder) and check to see if there is a file called rapport ( also you can use finder to search for the file)

link with pics


http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Customer: replied 2 years ago.

The instructions were the same as yours, it did not work

Expert:  Johnny Mack replied 2 years ago.
Yes i had said it would be the same just with pictures. Did you check for the file called rapport?
Customer: replied 2 years ago.

In my downloads folder there is a file called Rapport.dmg but no uninstal file

Expert:  Johnny Mack replied 2 years ago.
great double click the rapport.dmg file and a window should open up. Inside that window will be the uninstall file. Double click the uninstall let it remove everything then restart.
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience: 6 years repairing macs and ipods and 3rd level tech support
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