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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 38524
Experience:  Apple Computers Specialist
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Ive lost all 700+ photographs by restoring an old backup.

Resolved Question:

Ive lost all 700+ photographs by restoring an old backup. Also lost contacts list. I got a new iphone, tried to back up old phone but somewhere lost it all. Could it still be somewhere on the old iphone. I am now using old iphone as I dont like new one.
Submitted: 3 years ago.
Category: Mac
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Just to clarify to be 100% sure of what you did.

You had an iphone that had your photos and contacts on it

You restored and old backup to this iPhone and then you lost your data.

Is this correct?

Thank you
Customer: replied 3 years ago.

Yes, most importantly I lost all the photos. It was all on the old iphone. Tried to transfer to the new one but I didn't know how!! I saw 'restore back up' and clicked thinking it would restore what I thought I had saved.

Expert:  Richard replied 3 years ago.
ok, we have a couple of options to check.

First, go on your computer to

www.icloud.com

Sign in with the same Apple ID you used on the old iPhone and tell me if you see the photos there please.

Customer: replied 3 years ago.

still on the first page of cloud!


 

Expert:  Richard replied 3 years ago.
Sorry Lenore, how do you mean?

You cannot click on Photo Stream?

Richard and 4 other Mac Specialists are ready to help you
Customer: replied 3 years ago.

still on the page that says 'sign in' with my id

Expert:  Richard replied 3 years ago.
ok, what happens when you try to sign in?
Customer: replied 3 years ago.

Nothing

Expert:  Richard replied 3 years ago.
Sorry I am not understanding you.

You need to sign into your iCloud account with the Apple ID you used on the phone.

What do you mean with nothing?

Can you give more details Lenore.

Customer: replied 3 years ago.

signed on to www.cloud.com, blue page came up with CLOUD, A new cloud is on the horizon, space for entering my id (which I did), then I clicked - nothing happened.

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password XXXXX your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 3 years ago.

entered the password XXXXX cant do much else. No option for password XXXXX it is provided, also says can team viewer is not permanently installed on this computer

Expert:  Richard replied 3 years ago.
You need to tell me the ID and password XXXXX Lenore.

Customer: replied 3 years ago.

id is XXXXXXXXX and password XXXXX XXXXX

Expert:  Richard replied 3 years ago.
Leaving a space between each number in the ID

EG: 1 2 3 4 5 6 7 8

Else it gets blocked here

Customer: replied 3 years ago.

3 7 9 9 1 8 4 0 8


 


 


3154

Expert:  Richard replied 3 years ago.
connected