How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 31127
Experience:  Apple Computers Specialist
32989067
Type Your Mac Question Here...
Richard is online now

Apple will not accept my password

Customer Question

Apple will not accept my password
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Is this for signing into iCloud for Apple or another service?

Please let me know

Thank you
Customer: replied 2 years ago.
All Apple iCloud apps iTunes updates etc, I cannot get into. It keeps being rejected.
Expert:  Richard replied 2 years ago.
Thanks Ian

Can you click on my link below and reset your password please.

https://iforgot.apple.com/password/verify/appleid

Once done, then use this new password to sign in.

Let me know the results please

Thank you
Customer: replied 2 years ago.
I am still waiting
Expert:  Richard replied 2 years ago.
For what sorry Ian?

Did you do my instructions?
Customer: replied 2 years ago.
I am still waiting for your instructions
Expert:  Richard replied 2 years ago.
I sent them. You can scroll UP and see this.

I will repeat them again Ian

Can you click on my link below and reset your password please.

https://iforgot.apple.com/password/verify/appleid

Once done, then use this new password to sign in.

Let me know the results please

Thank you
Customer: replied 2 years ago.
I have clicked the link but I am still waiting for a reply to reset my password
Expert:  Richard replied 2 years ago.
Ian,

you click the link and follow the instructions on the webpage to reset your password.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do


Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password in your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 2 years ago.
Team viewer will not down load and run . Shall I go on to the main computer ? I have to go for now . We'll get back to you later
Expert:  Richard replied 2 years ago.
yes, use the main computer please

Customer: replied 2 years ago.

Hi I am back and have managed to down load teamviewer

Expert:  Richard replied 2 years ago.
Thanks

run it and give me the ID and Password seperating the ID number with a space eg: 1 2 3 4 5 6 7 8

Customer: replied 2 years ago.

396 532 236


2658

Expert:  Richard replied 2 years ago.
connected
Customer: replied 2 years ago.

lost you. please may we carry on. this DOB worked with my wife's ID to Apple til approx 3 weeks ago when Apple rejected my wife's ID.

Expert:  Richard replied 2 years ago.
Hi Ian

Where you able to reset the password on the page I gave?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Mike the Mac Medic

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike the Mac Medic's Avatar

    Mike the Mac Medic

    Mac Support Specialist

    Satisfied Customers:

    5630
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Mac Support Specialist

    Satisfied Customers:

    1709
    Over 1.5 year experience working as a Tech Support Agent for Apple iPods and iTunes for US customers.
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Datacommunication Engineer

    Satisfied Customers:

    965
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Specialist

    Satisfied Customers:

    916
    BSc H.Dip Apple Certified Professional
  • http://ww2.justanswer.com/uploads/RI/rickster38/2012-4-2_222958_ComputerMan.64x64.JPG Mac Tech's Avatar

    Mac Tech

    Apple Specialist

    Satisfied Customers:

    884
    7 + Years Supporting Apple Products
  • http://ww2.justanswer.com/uploads/DWCdesignTB/2009-10-27_050610_ProfilePic3.jpg Travis's Avatar

    Travis

    Mac-Trained Product Designer

    Satisfied Customers:

    757
    19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
  • http://ww2.justanswer.com/uploads/RO/robgranholm/2011-1-14_191048_headshot.64x64.jpg robgranholm's Avatar

    robgranholm

    Mac Genius

    Satisfied Customers:

    687
    2 Years at Apple, Current IT Administrator and Small Business Owner. Loves to help.