Hi, and welcome! My name is Michelle and I am excited to get started with you.From what you are describing, it sounds like you placed your daughter's iPad into recovery mode. (Holding down both sleep and home button while connected) The Restore options will reconfigure your iPad as new. In itunes, click restore
No that is not the case.
Okay, what are your options in itunes>
What I am looking for is someone talking me through how I go from having message
Ipad disabled connect to Itunes
to having a working reset Ipad
You mentioned you saw Restore or backup. You will need to choose Restore
If it is still asking for passcode, it is not yet in recovery mode. To place it in recovery mode
First connect your iPad to your computer and open itunes. Next, Press and hold both the sleep and home button at the same time until the connect to itunes logo appears. Continue to hold when you see the apple logo. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
Were you able to initiate the restore using the above instructions?
I chose restore and after being connected for 15 minutes saying it was downloading data and that the time was around 60 plus minutes for this to complete at the top it then came up with an error message telling me to insert the pass code
Sorry had a meeting, back now
Its okay. Refer to the above steps to restore your iPad
right I am now at the check for update or Restore Ipad
Choose restore iPad
It does not say setup as new Ipad however.
this was where I was before and after pressing restore Ipad I get a box saying Are you sure you want to restore Ipad to its factory settings etc etc
Once you restore it (which takes about 10 mins) it will then ask you if you wish to set your iPad up as new or restore from backup. You will choose to set up as new
I can cancel l or hit restore and Update
Hit restore and update
It is now offering me iOS 6.1.3 which I can save, cancel or next
ASKS ME TO AGREE iPAD SOFTWARE UPDATE
oops sorry for caps
Ha ha its ok I know you are not yelling :) Choose Agree
Says in Itunes
Downloading 1 iem
Ipad software update (61 minutes remaining)
Depending on your internet speed it will take some time. I should give you a more accurate time
Once it is down downloading, it will then restore
This is where is came up with error last time asking me for pass code after about 15 mins. I wonder whether update will not download without pass code. I did not get an option to restore or set up as new, lets see what happens this time
As mentioned above, If you do get the error message again, you will need to place your iPad into recovery mode. To do so
Press and hold both the sleep and home button at the same time until the connect to itunes logo appears. Continue to hold when you see the apple logo. The sleep button is located at the upper right corner and the home button is the round button on the bottom front bezel of your iPad
OK I have the mesage
Okay lets place it into recovery mode. Press and hold both buttons until your iPad shows up in recovery mode in itunes
ITunes could not connect to the Ipad because it was locked with a passcode. You must enter your passcode on the Ipad before it can be used with ITunes, then cancel or try again
I think I did this last time
let me check Is Ipad on
Is Ipad connected to Itunes
before doing the above
Okay power it off first
Then press and hold both buttons for 40 secs or until it shows up in recovery mode in itunes
should I disconnect cable between Ipad and Mac
No you just power off the ipad
so holding top right button down until get swipe to power off
Next press and hold both the top button and home button for 40 secs or unit the connect to itunes logo appears
In itunes, it say "This iPad is in recovery mode" The only option will be to restore
ok held buttons down got bitten Apple logo and then ITunes logo with cable and arrow pointing at ITunes logo
Now in itunes on your computer. Does it say your iPad is in recovery mode?
on ITunes got ITunes detected an Ipad in recovery mode. You must restore this Ipad before it can be used with ITunes, i.e round in same circle again
Are you sure this is not due to software update
Your iPad could have been disabled for too many attempts to enter password. This selection is not the same as the one you saw earlier
OK hit restore and now
Ipad Recovery mode
iTunes is currently downloading software for the Ipad "Ipad" although it refers to it as Pete's Ipad in other pop up boxes just in case this is significant
Thats fine, it is only using the name of your iPad
still doing something, no news
It should be downloading the update.
Is the update displaying in the downloads column?
Downloading 1 item
ipad Software Update (43 minutes remaining) looks 2/5ths complete
hmm that is a while. I hope the iPad will remain in recovery mode.
Ipad came up with ipad is disabled , connect to Itunes
ITunes again come up with
Is there another computer with itunes that you can use?
ITunes could not connect to Ipad "Peters Ipad" because it is locked with a passcode
You must enter your passcodes on the Ipad before it can be used with Itunes
Yes my other daughters
The problem is your iPad is exiting recovery mode while the update is downloading
OK next step then
Grab your daughters computer and connect your iPad to it
Does it say your ipad is in recovery mode on your daughters computer?
No We have same screen on Ipad and on Summary page of ITunes we have Peter's Ipad and it says IOS 6 available. A newer version of the Ipad softwareis available (version 7.1.1). To update your Ipad with the latest software click update . choices are upPdate or restore Ipad
been round this route 6 times now
It is not recovery mode so do not hit restore
OK do I detach from Mac Air and put in recovery again
Again, there are 2 different pages. The one that you just described will not work because it needs to be in recovery mode. Our issue is your iPad not remaining in recovery mode long enough while the download updates. We may need to do it manually. Keep the ipad connected and place it in recovery mode
holding buttons down
we are in recovery mode
Press restore. While that is going, I will give you the link to download the update manually incase it takes forever to download again.
What version iPad do you have so I can give you the correct link?
I am getting ITunes detected Ipad in recovery mode you must restore this Ipad before it can be used with Itunes
What version iPad do you have?
Is your computer also a Mac?
the computer I am typing to you on is not involved in the process but it is a dell windows machne
I have Restore Window on Ipad Rcovery Mode in ITunes on Mac Air
If it is downloading an update, Click on this link and choose the first link http://www.iclarified.com/8500/where-to-download-ipad-firmware-files-from
and then Restore and Update is next window
Now I have question about the update
Save cancel or next
Actually, click save for now. You internet connection is slower than normal so your ipad will exit recovery mode
Save it to the desktop
oops saved it t documents on mac air
Thats fine, as long as you can find it. We will need it
When the download is done, let me know
although saved and even saved terms and conditions. it still says it is downloading Software update and guess what its come out of recovery mode again
It should continue to say downloading. It is downloading to the documents folder
Once it is down downloading, we can place it back in recovery mode. This time, we will not have to wait because the update is already downloaded
OK 80 mins to down load etc and hope Mac has capacity
Its actually not that large. About 1GB
Im sure it will fit
The download has stopped at 500 MB started it again
Really? Did the mac go to sleep? Check to see if it actually stopped or if you can resume instead
It has resumed now from zero, it said download interrupted no reason
my daughter said she had only small memory available
Lets check. Click on the magnifying glass in the upper right corner and type in disk utility
Once disk utility is open, choose macintosh HD in the left column. At the bottom right corner you will see capacity and available. What does available read?
no its not there
Is disk utility Open?
Click on the magnifying glass in the upper right corner and type in disk utility open it
It opens a Wikipedia window?
Lets try another way. At the bottom left of your screen, do you see a Blue box with a smily face?
how do get the box bigger in the reply box on just answer, its getting smaller, no way of making it bigger?
You can not enlarge it, but refresh your page to get it back to the same size when we first started
Did the screen reply get back to normal?
Well you initiated the download again so it is a waiting game
I see you are now offline. When you return, reply to our chat. Once your download is complete, follow these instructions 1. Place your iPad back into recovery mode 2. You will have the option to restore and update or cancel. Press cancel3. The restore button should still be there. Press and hold down the Option key while pressing the restore button. (The option key is the second key from the space bar, it also has alt on the key4. A box will not open. Go to the documents folder or wherever you saved the download. The ending will be .ipsw5. Choose the download to restore
It did not resolve the situation.
I had to go into the Mac store and found there was a problem with the software. They downloaded something to fix it.
Then we went through restore process and we used a much faster internet connection
Hi, Thanks for the update. It did appear your internet speed did prevent you from downloading the update. I am glad you were able to get your daughters iPad up and running. Let me know if I can assist you with anything else