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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2951
Experience:  20+ years in the computer/Mac industry
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my mac book pro when it turns on a file with a question mark

Customer Question

my mac book pro when it turns on a file with a question mark appaears flashing so i turned it off and now all there is, is a grey screen. What shall i do?
Submitted: 2 years ago.
Category: Mac
Expert:  John T. F. replied 2 years ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Do you happen to know which version of OS X is installed on this Mac?

Thanks,
John
Customer: replied 2 years ago.
I have no idea
Expert:  John T. F. replied 2 years ago.
Thanks, Clemmie.

Do you know when the Mac was originally purchased?

John
Customer: replied 2 years ago.
Not the January that has just been but the year before it's a silver mac book pro
Expert:  John T. F. replied 2 years ago.
Ok,

first let's try the following and if it doesn't work we will investigate further.

Shut off the Mac.

Plug in the power adapter to a power source, connecting it to the Mac if its not already connected.

On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.

Release all the keys and the power button at the same time.

Press the power button to turn on the Mac.

Does it now boot up normally?

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John
Customer: replied 2 years ago.
The screen is no longer just grey the flashing folder with question mark is back
Expert:  John T. F. replied 2 years ago.
Alright,

next... Shut off your Mac.

Restart and, as soon as you hear the startup chime, press and hold the “OPTION” (or “Alt”) key at boot until the boot menu appears.

Then, select the “Recovery" volume.

(Alternative: If the above doesn’t work… Restart, hold COMMAND + R keys until you see the Apple logo and progress indicator. If neither of those work, try COMMAND + R + OPT.)

Wait for “OS X Utilities” menu to appear (DO NOT CHOOSE TO INSTALL)

Choose Disk Utility from the available options.

In Disk Utility, select your normal, bootable hard drive volume from the list in the sidebar (usually "Macintosh HD").

Then, Click "Repair Disk"

If it finds errors, repeat the process until it reports the drive is OK.

Next, click "Repair Disk Permissions"

Then, restart your Mac and it should hopefully boot back into your normal Desktop.

John
Customer: replied 2 years ago.
Nothing is happening
Expert:  John T. F. replied 2 years ago.
What do you see on screen?
Customer: replied 2 years ago.
It's just a grey screen still now it's turned itself off
Expert:  John T. F. replied 2 years ago.
Ok, restart and try holding down the Option key once more, as soon as you turn it back on.

If that doesn't work, shut it off, restart and hold COMMAND + R keys until you see the Apple logo and progress indicator.

If neither of those work, restart and try COMMAND + R + OPT.

John

Customer: replied 2 years ago.
I am really sorry but I am just gonna take the comp in to the mac store it's not turning on now. Please do not take money from me as this problems was not sorted but thank you for your help
Expert:  John T. F. replied 2 years ago.
I'm sorry to hear that but I’m here if you change your mind.

I am not an employee of JustAnswer and do not have access to your account details to handle requests of this nature.

You can access http://ww2.justanswer.com/help for account help or contact customer service directly [email protected] with any financial concerns.

Thanks,
John

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