Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Have you shut down / restarted the computer yet, then check?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I use the provider zen
I have tried re-starting the computer
yes that's fine
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:http://22.214.171.124:8040/?Session=8711cb41-44c4-4125-a15f-630af62d9e3dIf needed, please go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, then select the Anywhere option
, then try the above website again.
; also, if needed, make sure you use Safari application to go to the above website.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
We were communicating, but it looks like you are away now; when you are available, please reply back at the box below to continue. Thank you,