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Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5630
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Hi Suddenly, for not apparent reason, I can still receive

Customer Question

Hi

Suddenly, for not apparent reason, I can still receive emails, but when I try and send them I receive a message saying that my emails address is rejected by the server

Thank you
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Have you shut down / restarted the computer yet, then check?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I use the provider zen


 


I have tried re-starting the computer

Expert:  Viet - Mac Tech replied 2 years ago.
Thank you. Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes that's fine

Expert:  Viet - Mac Tech replied 2 years ago.

Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=8711cb41-44c4-4125-a15f-630af62d9e3d

If needed, please go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, then select the Anywhere option

, then try the above website again.

; also, if needed, make sure you use Safari application to go to the above website.

 

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

 

  1. If it still does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

We were communicating, but it looks like you are away now; when you are available, please reply back at the box below to continue. Thank you,

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