How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Mac Support Specialist
Category: Mac
Satisfied Customers: 5638
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike the Mac Medic is online now

Hi Suddenly, for not apparent reason, I can still receive

Customer Question

Hi

Suddenly, for not apparent reason, I can still receive emails, but when I try and send them I receive a message saying that my emails address is rejected by the server

Thank you
Submitted: 3 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 years ago.

Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Have you shut down / restarted the computer yet, then check?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I use the provider zen


 


I have tried re-starting the computer

Expert:  Viet - Mac Tech replied 3 years ago.
Thank you. Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

yes that's fine

Expert:  Viet - Mac Tech replied 3 years ago.

Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=8711cb41-44c4-4125-a15f-630af62d9e3d

If needed, please go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, then select the Anywhere option

, then try the above website again.

; also, if needed, make sure you use Safari application to go to the above website.

 

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

 

  1. If it still does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

We were communicating, but it looks like you are away now; when you are available, please reply back at the box below to continue. Thank you,