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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10580
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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ad smart ad annoying

Resolved Question:

ad smart ad annoying
Submitted: 2 years ago.
Category: Mac
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Could you please explain your question little more ?

Customer: replied 2 years ago.

ad smart ad keeping popping up in my mac ..i think i mistakenly downloaded something off the internet and i can tfind the program on my macbook

Expert:  Ashik replied 2 years ago.
Which browser are you using ? Safari, Firefox, Chrome etc
Customer: replied 2 years ago.

chrome

Expert:  Ashik replied 2 years ago.
We can delete that plugin from your Chrome.
  1. Click the Chrome menu
  2. Click Tools.
  3. Select Extensions.
  4. Click the trash can icon Remove an extension from Chrome next to the Ad Smart or the extension you want to remove.
  5. Click Remove if asked.

Please let me know if that didn't work, so we can continue troubleshooting.

Customer: replied 2 years ago.

cant find the tools menu and the adsmart extension

Expert:  Ashik replied 2 years ago.
What version of Mac OS X are you using ?
Customer: replied 2 years ago.

version 10.9.4

Expert:  Ashik replied 2 years ago.
On finder, Close Chrome. Then hold down Option key on your Keyboard, click on Go menu and select Library. This will take you to the Library folder of your User Account. Then open Application Support/Google/Chrome/Default folder and then move the Extensions folder to desktop. Open Chrome. Did that work ?
Customer: replied 2 years ago.

found the finder but its hard to go to the library option..cant find it but other documents

Expert:  Ashik replied 2 years ago.
Goto desktop, then hold down Option key on your keyboard and click on Go menu in the top bar. Do you see Library now ?
Customer: replied 2 years ago.

yeah i've moved the extension to desktop..what next

Expert:  Ashik replied 2 years ago.
Open Chrome. Is it showing the ad ?
Expert:  Ashik replied 2 years ago.
Hi there, just checking. Are you still getting the ads ?
Customer: replied 2 years ago.

ok they've disappeared completely now :)

Expert:  Ashik replied 2 years ago.
Glad to hear that. Now, you can trash the Extensions folder from desktop. The plugin was stored on the extensions folder that you moved.

If you have any questions or would like any additional information, please don't hesitate to ask. Add a bookmark of this page, so if it happens again you can get back to me without paying again.

If you are satisfied with my service, please rate me as Excellent Service. Bonuses and High marks on the surveys you get from JustAnswer are greatly appreciated.

Best Regards,
Ashik





Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10580
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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